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FAQ

Are you a legitimate company?

  

We are a professional mail order service to sell and distribute pharmaceutical products. We have been established for over 5 years, supplying original, high-quality products, prescription-free over the Internet.

  

 

What is the quality of your products?

 

All our products are 100% original.

 

 

Is it legal to purchase these products?

 

Since laws differ from country to country, we recommend you to contact a qualified lawyer regarding the regulations and restrictions of your country. Do I need a prescription to order? A prescription is NOT required to order our products

 

 

How long is the whole process of ordering and shipping?

 

Order confirmation with the list of purchased products is sent to your contact email once order is placed. Once payment is received, we process and dispatch your order within up to 1-2 business days. Shipping time depends on various factors such as method of our shipping, postal service efficiency, customs clearance, international transit, etc., which is why we can only give you an approximation based on our statistics and former experience.

 

Usually shipping to USA (where most our customers are coming from) takes from 14 to 21 business days once tracking code is provided.

 

 

What is the maximum amount I can order at one time?

 

We have no limits to how much you can order. However, you should consult a qualified person regarding the quantity you would like to order, since there may be import regulations on those specific products in quantity. We recommend our first time client to do a test purchase and after you see that you happy with our services we will be glad to serve you more. Our payment methods We are one of the few online steroids stores that accept payment with major credit cards: this is arranged with a help of sites like Western Union, MoneyGram.

 

 

What discounts do you offer?

 

We have the following list of discounts available right now:

 

5% discount on orders less than $750 if payment method is money transfer via Western Union or MoneyGram.

 

10% discount on orders with total more than $750 if payment method is money transfer via Western Union or MoneyGram.

 

 

How products are shipped?

 

Upon successful payment, your order is passed for shipping and tracking code is provided within 1-2 business days. We use REGISTERED AIRMAIL traceable shipping that requires signature upon arrival of the product. All packages can be traced via these sites:

 

https://www.usps.com (USA orders when item is already in USA)

 

http://pickpaypack.miiduu.com/trackamptrace (packages sent to any country on any stage of the delivery)

 

 

Is there a possibility for a shipping delay?

 

Shipping time depends on various factors such as postal service efficiency, customs clearance, international transit, etc., which is why we give you an approximation based on our statistics and former experience.

 

Usually 80-85% of airmail packages arrive in time, and 15-20% arrive delayed. This is a reflection of inconsistencies with various postal representatives, and not services provided by us. The main delay happens due to custom clearance in country where the products are being sent from and custom in destination country. In case you see that your tracking code does not move during 5 days this is the main reason why this happens.

 

Every international shipment normally passes through the local and national postal service in the country of origin, then exportation, as well as shipment transfer through ports of exit, transit to destination country with international postal service, importation in destination country (customs clearance), and finally the local and national postal service in the destination country. Each successive step has an impact on the delivery time. Even if the majority of these steps are successfully executed in a timely manner, inefficiency or temporary inactivity during any single step is enough to extend delivery time over the usual and allotted time frame

 

 

Do you ship to P.O. Boxes?

 

Yes, we ship to P.O. Boxes

 

 

Is a signature required for shipping and why?

 

Yes, our shipping method requires signature from your side upon delivery. This allows us to fight any fraudulent chargeback when customer gets his order and claims he never received anything.

 

 

Where do you ship from?

 

Shipping is arranged from Thailand.

 

 

Which countries do you ship to?

 

We ship worldwide.

 

 

What if package is seized by custom?

 

We have 99.9% success delivery rate to USA, Canada, Europe,Asia, Oceania and South Africa. Even if products get seized (1% possibility based on our statistics through years), we offer redelivery or credit towards new purchase on our site. We will just need you to email us official notification from post office or custom that package was stopped and we’ll arrange new delivery within 3 business days.

 

Shipping site says tracking does not exist.

 

Tracking can be done after 72 hours because from our delivery center package goes to logistics warehouse and awaits custom. If tracking code does not appear in the system after 3 business days please contact us and we’ll investigate this.

 

We recommend our USA customers to use track-trace.com site until item reaches USA. After that you can use USPS site to track your package. We recommend you to enter your email on USPS site to get every update on delivery status.

 

My tracking code does not move.

 

Usually this happens when items are being held on custom and are waiting custom clearance. This does not mean any problem. But if your tracking code shows no progress within 15 days please contact us and we’ll investigate this. We also can advice you to contact your local post office with the tracking code to get detailed info where item is right now.

 

Order arrived but it’s not complete.

 

Please contact us when you have such problem. We will need you to send us the picture of what you got including package labels. This will help us to investigate how this happened to prevent such problems in the future. Usually we come back with the result of investigation within 2-3 business days.

 

 

How can I contact you?

 

Since our services are optimized to be conducted online and worldwide, You are more than welcome to contact our sales department through our website on page Contact us.

 

Usually email requests are responded within 24 hours but sometimes it may take 2 business days for us to reply. Email requests sent on Friday are sometimes replied on Monday due to time difference in working hours of our support team and your location.